Meistverkauft
AW25' COLLECTION
FAQ
Got Questions? We’ve Got Answers!
Everything you need to know about shipping, returns, and more.
Our customer support is available every single day. For any other questions, feel free to email us Average answer time: 24h
How Long Does Shipping take?
At Ella Mae Club, efficiency is our top priority: all orders placed before 11:59 PM are dispatched from our warehouse within 24-48 hours. We understand the importance of speed in today’s world and are committed to exceeding your expectations. Once shipped, orders typically take 4–10 business days to arrive, ensuring your purchase reaches you faster than anticipated.
Do You Offer Free Shipping?
Additionally, we offer a premium international insured shipping option at a modest charge of $4,95 which we highly recommend for prioritized service and faster delivery.
How Do I Find My Perfect Size?
- Bust: Measure around the fullest part of your chest, keeping the tape parallel to the floor
- Waist: Measure around the narrowest part of your waist, usually just above your hip bones
- Hips: Measure around the fullest part of your hips, about 8 inches below your waist
If you're between sizes, we recommend sizing up for comfort. Check individual product pages for specific fit notes and model measurements. Don't worry if the size isn't perfect - we offer hassle-free returns within 30 days so you can order with confidence
How Quickly Will You Respond To My Inquiry?
Customer satisfaction is our priority. That's why we offer 24/7 customer service, with the promise that you'll receive a response within eight hours during business hours. Our dedicated team is always ready to answer your questions and provide support, so you can shop with peace of mind.
How Do I Return An Item?
If you accidentally ordered the wrong size or item, don’t worry—we’ve got you covered. Simply check if your order is eligible for a return, and if so, just send us an email at info@ellemelbourne.com. Our team will be happy to help you with the next steps and make the process as smooth as possible.
Is It Safe To Shop On Your Website?
Your safety and privacy are our top priority. That's why we guarantee a secure payment environment where you can pay with many banks or payment methods. Our secure payment system ensures that your transaction goes smoothly and worry-free, every time.
Are Your Clothes Eco-Friendly?
We're committed to sustainable and ethical fashion. We use 70% sustainable materials including organic cotton and recycled polyester, with all our suppliers audited for fair working conditions and safe environments.
